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Privacy Policy

Last updated: April 2026

What we collect
  • Account data: Your Steam ID, display name, and avatar (via Steam login). Your Discord ID, username, and avatar if you link Discord. Your email address if provided by Steam or Discord.
  • Payment data: Subscription and payment status via Stripe. We do not store credit card numbers. Stripe handles all payment processing directly.
  • Game server data: In-game chat messages, connection and disconnection events (including IP addresses), player statistics (kills, resources, playtime), raid activity, kill feed data, and username history.
  • Website usage: Pages visited and basic analytics via Google Analytics (anonymised). Session cookies for authentication.
How we use it
  • Identify you on the website and game servers
  • Sync roles between Discord and the server
  • Manage subscriptions and supporter perks
  • Enforce bans and community rules
  • Display leaderboards and player statistics
  • Monitor server health and detect cheating or abuse
  • Improve the service and fix issues
Third parties
Steam/Authentication and player identity
Discord/Role sync, server membership, and webhook notifications
Stripe/Payment processing for subscriptions
Cloudflare/DNS, CDN, and DDoS protection (processes all web traffic)
Google Analytics/Anonymised website usage statistics

We do not sell your data to anyone.

Cookies

We use session cookies to keep you logged in and a localStorage preference for theme selection. Google Analytics may set its own cookies for usage tracking. No advertising or tracking cookies are used by us directly.

Data retention
  • Account data is kept for as long as your account exists
  • Chat logs and connection logs are retained for 30 days
  • Raid activity logs are retained for 30 days
  • Player statistics are retained indefinitely for leaderboards and wipe history
  • Server performance snapshots are retained for 30 days
Data security

We take reasonable measures to protect your data, including encrypted connections (HTTPS/TLS), database access controls, and restricted admin permissions. However, no system is perfectly secure and we cannot guarantee absolute security.

Your rights
  • Request a copy of the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Withdraw consent for optional data processing (e.g. unlinking Discord)

To exercise these rights, contact us via the Discord. We will respond within 30 days.

Children's privacy

The Service is not intended for children under 13. We do not knowingly collect data from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly.

Changes

We may update this policy from time to time. Material changes will be communicated via the website or Discord. The "Last updated" date at the top reflects the most recent revision.

Questions about your data? Open a ticket in the RustAU Discord.